The Department of Health and Social Services (DHSS) has a commitment to continuous quality improvement in order to build one of the most efficient and effective government agencies in the region. Our aim is to improve the quality of care, and health outcomes for our citizens, while also reducing cost in the delivery of our services. This is commonly termed the triple aim of quality health care delivery, but we know it also must be a set of priorities for our employees as the internal customers of DHSS.
In partnership with the Government Efficiency and Accountability Review Board, DHSS established an Office of Performance Innovation (OPI) in 2017 to begin working on leveraging the best in operations management from the private sector and academia to begin infusing these practices into the 11 DHSS Divisions that provide an array of services to the public. These operations management practices draw from the fields of Lean Management, Baldrige Performance Excellence, Results Based Accountability, and Human Centered Design. Over the course of the first year, the Divisions of DHSS in coordination with Performance Innovation and GEAR, have developed and piloted 30 projects, with an identified $1 million in potential savings.
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