In partnership with the Government Efficiency and Accountability Review Board, DHSS established an Office of Performance Innovation (OPI) in 2017 to begin working on leveraging the best in operations management from the private sector and academia to begin infusing these practices into the 11 DHSS Divisions that provide an array of services to the public. These operations management practices draw from the fields of Lean Management, Baldrige Performance Excellence, Results Based Accountability, and Human Centered Design. Over the course of the first year, the Divisions of DHSS in coordination with Performance Innovation and GEAR, have developed and piloted 30 projects, with an identified $1 million in potential savings.
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